Frequently Asked Questions
Everything you need to know about your official Billie Eilish merchandise.
How long will it take for my order to ship?
Standard domestic shipping typically takes 3-7 business days. Please note that pre-order items will ship according to the date listed on the product page.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Final sale items and digital media are not eligible for return.
Are the materials used in the apparel sustainable?
Many of our collections utilize organic cotton and recycled polyester as part of our commitment to sustainability. Check individual product descriptions for specific material details.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.