Returns & Exchanges
At the Billie Eilish Official Store, we want you to be completely satisfied with your merch, so we offer returns on unworn and unwashed items within 30 days of delivery. Please note that certain limited-edition drops and music products may be final sale as specified at checkout.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside.
Attach the Shipping Label
Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of your package.
Drop Off and Track
Take your package to the designated carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing